About City Rental Service

City Rental service allows users to rent a vehicle with a driver and travel within specific cities by hours. 

You can reserve this City Rental service at least 45 minutes in advance and 7 days in advance at the earliest.  

Departure and service are only available inside the city, if you need another arrangement to a destination out of the available service area (eg. Airport outside of the city), please contact 018777666 for inquiries.

City Rental fees = Basic package price + extra mileage/overtime fees (if any) + other fees (if any).

• If the mileage and duration did not exceed the package, the basic package price will be charged.
• Any exceeding of the mileage or duration will be billed following the pricing rules.
• The basic package fees only include driver’s fees and gasoline fees. Any tolls and parking fees are to be paid extra by the customers, and it is classified as other fees.

Check the latest fare at APP-City Rental.

If the actual use of duration or mileage is over the basic City Rental package provided, both over duration and mileage do not charge repeatedly, it will be charged with the higher amount. 

In case of order cancellation, the fees shall be calculated as follows:

• Free cancellation shall apply to those orders canceled more than 30 minutes before departure.
• If you cancel the order within 30 minutes before the departure, you need to pay a cancellation fee as 30% of the order amount.
• If you cancel the order after the driver arrived at the pick-up location, the cancellation fee shall be charged as 50% of the order amount.
• If the driver arrived at the pick-up location, and you are not reachable more than 20 minutes, the cancellation fee shall be charged as 50% of the order amount.
• After the driver picked up the customer, the order cannot be cancelled but only can complete in advance, and 100% of the order amount will be charged.

Yes, but it will be timed accordingly and included in the duration of the City Rental service package. 

You can cancel the package before departure. Please refer to the cancellation rules for the fees involved. After the itinerary starts, the City Rental service package cannot be changed. 

No. The exceeded duration and mileage of the package will be calculated and charged based on actual usage.  

If the customer picked up later than the scheduled time, the duration is start counting from the City Rental service time. If the driver arrives to pick up point later than the scheduled time, the duration is start counting from the customer picked up time.

You can reach our customer service hotline 0187776666, we will coordinate the issue encountered while using City Rental service. 

• To avoid such situations, do ask the driver other contact methods and phone numbers to communicate.
• Clearly communicate in advance regarding your itinerary (Destination, drop-off location, standby duration and etc).

Our drivers may have knowledge of various attraction places in the city, but they are not trained tour guides. We recommend you arrange an itinerary and plan in advance for tourism purposes. 

We recommend you to key in remarks for special requests, we will arrange according to the actual situation.