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Order Cancellation Agreement of Move Platform

Last updated: 15th August 2023

1. OVERVIEW

This Agreement is designed for your order cancellation on Move Platform, aiming to agree on the rights and obligations of you and Move in related to order cancellation, as well as such various standard details. This Agreement, together with Move Terms and Conditions, Privacy Policy as well as other agreements and policies, constitutes a complete agreement between you and Move.

Move online car-hailing service booking platform provides customers with travel services and products (including real-time, reservation, airport pick-up,drop-off and rental and intercity service). When you cancel a scheduled order, please read carefully and agree to the terms of this Agreement. You may not be able to complete the order cancellation If you do not agree to any terms of this Agreement.


2. PHRASES AND EXPLANATION


2.1 Cancellation Fee: According to different products and orders on the Move Platform, we implement different Cancellation Fee standards. The specific fee shall be subject to the fee displayed on the invoices when canceling the order;

2.2 Waiting Fee: According to different products and orders on Move Platform, as well as different car models, we implement different waiting fee standards. The specific fee shall be subject to the fee displayed on the invoices when canceling the order;

2.3 Move Platform: Refers to the platform operated by Move to provide transportation service.


3. RULES OF CANCELLATION FEES


3.1 Real-time booking

  • Before the driver arrives at the pick-up location, if the booking is accepted in less than 5 minutes and you cancelled the booking, there is no cancellation fee.
  • Before the driver arrives at the pick-up location, if the booking is accepted more than 5 minutes and you cancelled the booking, there is a cancellation fee, of $0.50 for Car, and $0.25 for TukTuk.
  • After the driver arrived at your designated pick-up location, if you cancel the booking, there is a cancellation fee, of $1.00 for the car, and $0.50 for TukTuk.

3.2 Reservation, Airport Pick-up, Airport Transfer and City Rental

  • If the booking is cancelled more than 30 minutes before the actual departure time, there is no cancellation fee.
  • If the booking is cancelled less than 30 minutes before the actual departure time, there is a cancellation fee of 30% of the order amount.
  • If the driver has arrived at your designated pick-up location and you cancelled the booking, there is a cancellation fee of 50% of the order amount.

3.3 Intercity

  • If the booking is cancelled more than 30 minutes before the actual departure time, there is no cancellation fee.
  • If the booking is cancelled less than 30 minutes before the actual departure time, there is a cancellation fee of 30% of the Intercity one-way order amount.
  • If the driver has arrived at your designated pick-up location and you cancelled the booking, there is a cancellation fee of 50% of the Intercity one-way order amount.

 

4. CANCELLATION INSTRUCTIONS


4.1 Please read carefully the description of cancellation rules in Clause 3 of this Agreement, and check your situation to confirm whether you need to pay the fee as well as how much you need to pay. If you have any questions, you can contact the customer service of Move.

4.2 You must pay the cancellation fee in accordance with the payment-related clauses of Move Terms and Conditions.


5. OTHERS

5.1 Matters not covered in this Agreement shall be implemented in accordance with the corresponding terms of other agreements/rules/policies between you and Move.

5.2 If you have any questions about this Agreement, please contact us via email support@movesuperapp.com

5.3 You agree that this agreement only indicates that you cancel certain orders on our platform, and does not mean the termination of other rights and obligations between you and us. The contract rights and obligations not related to this order shall still remain valid.

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